Services

The CCFL services are contained within the components of the CCFL process.

These components are:

  • Assessments
  • Interventions
  • Post-Intervention Evaluation

Five complementary sets of CCFL services are offered within the CCFL process:

    1. Organizational Culture Assessments
    2. Cultural Competence Workshops
    3. Leadership Coaching
    4. Organizational Development (OD) Consulting
    5. Post-Intervention Evaluation

Each set of services can be used independently. However, they become synergistic when used sequentially in a quality improvement cycle. We are committed to a collaborative approach to this work. Therefore, we involve client staff members in every aspect of every project.

Assessment Tools

  • In-depth Interviews
  • Focus Groups
  • Surveys
  • Extant Data Analysis
  • Steering Committee Guidance
  • Energy Leadership Index – Institute for Professional Excellence in Coaching [IPEC] product
    —administered only by IPEC alumni (Beau Stubblefield-Tave)

Assessment Programs

  • Organizational Cultural Proficiency Assessments
  • Department/Unit Cultural Proficiency Assessments
  • Individual Culturally Proficient Leadership Assessments
  • Team Culturally Proficient Leadership Assessments

Intervention Programs

  • Leadership Coaching
    • Individual
    • Team
  • Cultural Competence Training
    • Awareness
    • Skills
    • Knowledge
    • Encounters
    • Desires
  • Culturally Fluent Leadership Training: ASKED to BASKED
    • Demonstrated Behaviors—Leading by Example
    • Expected and Rewarded Behaviors—Leading through Expectations and Incentives
  • DEI/Organizational Cultural Competence Strategic Planning

Post-Intervention Evaluation

Post-intervention evaluation explores the impact of the implemented interventions. It documents the degree to which objectives have been met, using metrics established in the assessment.

The objectives may be learning objectives from a single workshop or changes in leadership performance, customer satisfaction, and employee turnover from a organizational cultural proficiency assessment. The results are the foundation for future action.

Schedule A Discovery Call 

You will:

  • Gain clarity on what you want your cultural fluency and DEI efforts to achieve
  • Understand what’s not working in your organization
  • Discover what may be holding you back from getting help
  • Get a clear plan for how to move forward to improve organization performance